We take great pride in all of our work, and want you to be absolutely thrilled with your jewelry. Essentially all of our items are custom made to order. All engagements and wedding bands are considered custom, as each is made to your specifications and in your specific size. All custom-ordered earrings and necklaces are also considered custom items.
If you are not happy with your jewelry, please contact us as soon as possible with any questions or concerns. We pride ourselves on our fabulous items and awesome customer service, and want you over the moon excited about your new pieces from JHD.
Custom ordered items may be returned, unworn and in brand new condition, within 10 days of receipt. All ring boxes and warranty cards must be returned as well, to qualify for a refund. There is a 10% restocking fee for all custom items. Refund will include full purchase price minus restocking fee and shipping charges. Please contact me prior to returning any items for approval. All items need to be shipped back with tracking and insurance covering the full value of the item paid.
If you aren't sure if a particular item is a custom piece, drop us a note and we can confirm for ya. If there are any flaws or workmanship issues with the piece, please contact us right away and we will correct the problem.
Any rings or jewelry items that were designed in CAD specifically for you are not returnable/refundable.
Loose stones may be returned, in brand new condition, with all warranty cards and appropriate packaging, within 10 days of receipt. Please contact me before returning your loose stone for return approval. All stones will incur a 10% re-stocking fee.
Under the EU’s distance selling laws, you have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment you receive the product, rather than at the time you purchased it.
Cancelling a payment plan before the ring has been paid off will also incur a 10% re-stocking fee on the monies paid thus far. Items paid for with a payment plan are not refundable.
These may be returned within 10 days of receipt, unworn, for a full refund minus shipping fees.